Privacy Policy

Effective Date: January, 2025

At Ash Gears, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website and make purchases from our store. By using our website and services, you agree to the collection and use of information in accordance with this policy.

We collect personal information to provide you with a smooth and secure shopping experience. The types of information we collect include:

• Personal Information: When you create an account, make a purchase, or contact us, we collect details such as your name, email address, shipping address, billing information, and phone number.
• Reviews and Feedback: If you leave a review for a product or service, we collect the information you provide, including your review content and any optional details you may submit (e.g., name, photos).
• Payment Information: We do not directly store your payment details; instead, we use third-party payment processors like PayPal and Stripe to handle transactions securely.
• Website Usage Information: We collect non-personally identifiable information through Google Analytics to understand how visitors interact with our website. This helps us improve your browsing experience.

We use the information we collect for the following purposes:

• Order Fulfillment: To process and deliver your orders, communicate with you about your purchases, and respond to any customer service inquiries.
• Customer Communication: To send order updates, receipts, and respond to any customer inquiries. We will only send promotional emails if you have specifically signed up for our newsletter or marketing updates.
• Reviews & Testimonials: We display customer reviews publicly on our website and through third-party platforms such as Yotpo.
• Improving Our Services: To analyze website traffic and user behavior using Google Analytics, helping us enhance your shopping experience.

We use cookies and similar tracking technologies on our website to improve your experience. Cookies help us remember your preferences, track your shopping cart, and analyze website performance. You must accept cookies before they can be used.

• Types of Cookies We Use:
  • Essential Cookies: Required for basic website functionality, such as login and checkout.
  • Analytics Cookies: Used to track and analyze website performance and user behavior through tools like Google Analytics.
  • Marketing Cookies: These are used for retargeting and advertising purposes (if applicable)
  • You can manage your cookie preferences through your browser settings at any time.

We share your information with trusted third parties to provide services essential to your shopping experience. These services include:

• Payment Processors: We use third-party payment providers like PayPal and Stripe to securely handle your payment information. These providers operate under their own privacy policies.
• Shipping Providers: We work with third-party shipping carriers to fulfill your orders, including UPS, Canada Post, and More. These carriers may collect your shipping address for delivery purposes.
• Review Platforms: Your reviews and feedback may be displayed on our website and on third-party platforms like Yotpo.
• Website Analytics: We use Google Analytics to collect website usage data and improve our site’s performance.

We take your privacy seriously and use SSL encryption to protect your personal information during transactions. Our website is also protected by reCAPTCHA to prevent spam and fraudulent activities. Additionally, we use 3D authentication for added security during the payment process.

You have control over your personal data. If you would like to:

• Access Your Information: You can review the personal data we hold about you by contacting us directly.
• Correct or Update Your Information: You can update your account details, such as email address or shipping information, at any time through your account settings or by contacting us.
• Delete Your Account: If you wish to delete your account and all associated data, you may request this by emailing ashgearscanada@gmail.com. We will process your request in accordance with applicable laws.

If you are located outside of the United States or Canada, please be aware that your data may be transferred to and stored in countries with different data protection laws. By using our services, you consent to the transfer of your information to these countries.

Our website is not intended for use by individuals under the age of 18, and we do not knowingly collect or solicit personal information from anyone under 18. If you are under 18, please do not use our services or submit any personal data to us. If we become aware that we have collected personal information from a minor under the age of 18, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us at:

• Email: ashgearscanada@gmail.com
• Phone: 647-308-1786
• Address: 421 Nugget Ave Unit 2 Scarborough, M1S 4L, Canada